When requesting help from RS Tech Support or from E2E Group Help Desk, please make sure to gather all relevant information. To ensure the fastest resolution, please include the following in your request:
- Tell us what were you doing when the error/issue occurred. List the steps that lead up to the error/issue.
- Include a full screenshot of your entire desktop so we can see other programs, date/time, etc. - how to take a screenshot
- Tell us what steps you've taken, if any to fix the issues (i.e. clear browser cache and cookies, restarted computer/router)